Privacy Policy

1. About This Notice

Niikaz FDA (“Niikaz”, “we”, “us” or “our”) respects your privacy. This notice explains how we process personal data when you visit our website, submit a contact form, request information, communicate with us, or engage our consultancy services.

2. Personal Data We May Collect

Depending on your interaction with us, we may collect:

• Name, company name and job title;
• Email address, telephone number and WhatsApp number;
• Country, business address or correspondence address;
• Information about your products, facilities, registration needs or regulatory enquiry;
• Documents and information voluntarily provided to us;
• Website usage information such as IP address, browser type, device information and cookies; and
• Any other information you include in a form, email or message to us.

Please do not submit sensitive personal data unless it is necessary and expressly requested by us.

3. How We Collect Personal Data

We may collect personal data directly from you through website forms, email, telephone, WhatsApp, meetings, service enquiries, quotations and engagement documents. We may also receive data from your authorised representative, employer, business partner or publicly available sources where permitted by law.

4. Purposes of Processing

We may use your personal data to:

• Respond to enquiries and contact requests;
• Assess your regulatory, registration or consultancy requirements;
• Prepare quotations, proposals, agreements and service documentation;
• Provide and administer our services;
• Communicate service updates, appointments and required actions;
• Maintain business, accounting, compliance and internal records;
• Improve our website, communications and customer experience;
• Prevent fraud, misuse, security threats or unlawful activity;
• Comply with legal, regulatory and governmental requirements; and
• Send marketing information where you have consented or where otherwise permitted by law.

5. Disclosure of Personal Data

We do not sell your personal data. Where necessary, we may disclose it to our employees, professional advisers, IT and hosting providers, communication platforms, payment or administrative service providers, regulatory consultants, business partners involved in delivering the requested service, and competent authorities where required by law.

Recipients are expected to process the information only for the relevant purpose and to apply appropriate confidentiality and security safeguards.

6. Cookies and Website Technologies

Our website may use necessary, analytics or functionality cookies. Cookies help the website operate, remember preferences and understand website usage. You may manage or block cookies through your browser settings, although some website functions may not work properly.

7. Security

We take reasonable practical steps to protect personal data against loss, misuse, unauthorised access, disclosure, alteration or destruction. However, no internet transmission or electronic storage system is completely secure.

8. Retention

We retain personal data only for as long as reasonably required for the stated purposes, our business and professional records, legal obligations, dispute resolution and enforcement of agreements. Data that is no longer required will be securely deleted, destroyed or anonymised where practicable.

9. Your Choices and Rights

Subject to applicable law, you may request access to or correction of your personal data, withdraw consent where processing is based on consent, or ask us to limit certain processing. You may also opt out of promotional communications at any time.

We may request information to verify your identity before processing a request. Certain requests may be subject to legal exceptions or a reasonable administrative fee where permitted.

10. Providing Personal Data

Unless stated otherwise, providing personal data is voluntary. However, if you do not provide information marked as required, we may be unable to respond properly, prepare a quotation or provide the requested service.

11. Third-Party Links

Our website may contain links to third-party websites or services. Their privacy practices are controlled by their respective operators. We encourage you to review their privacy notices before providing personal data.

12. Changes to This Policy

We may update this policy to reflect changes to our practices, services or legal requirements. The latest version will be published on this page with its effective date.

13. Contact Us

For privacy enquiries, requests or complaints, contact:

1. Mengenai Notis Ini

Niikaz FDA (“Niikaz”, “kami”) menghormati privasi anda. Notis ini menerangkan cara kami memproses data peribadi apabila anda melawat laman web, menghantar borang hubungan, meminta maklumat, berkomunikasi dengan kami atau menggunakan perkhidmatan perundingan kami.

2. Data Peribadi yang Mungkin Dikumpulkan

Bergantung pada urusan anda dengan kami, data yang dikumpulkan boleh termasuk:

• Nama, nama syarikat dan jawatan;
• Alamat e-mel, nombor telefon dan nombor WhatsApp;
• Negara, alamat perniagaan atau alamat surat-menyurat;
• Maklumat mengenai produk, fasiliti, keperluan pendaftaran atau pertanyaan kawal selia;
• Dokumen dan maklumat yang diberikan secara sukarela;
• Maklumat penggunaan laman web seperti alamat IP, jenis pelayar, maklumat peranti dan kuki; dan
• Maklumat lain yang anda masukkan dalam borang, e-mel atau mesej kepada kami.

Jangan berikan data peribadi sensitif melainkan benar-benar diperlukan dan diminta secara khusus oleh kami.

3. Cara Data Dikumpulkan

Kami boleh mengumpulkan data secara terus melalui borang laman web, e-mel, telefon, WhatsApp, mesyuarat, pertanyaan perkhidmatan, sebut harga dan dokumen pelantikan. Kami juga boleh menerima data daripada wakil yang diberi kuasa, majikan, rakan perniagaan atau sumber awam yang dibenarkan oleh undang-undang.

4. Tujuan Pemprosesan

Data peribadi anda boleh digunakan untuk:

• Menjawab pertanyaan dan permintaan untuk dihubungi;
• Menilai keperluan kawal selia, pendaftaran atau perundingan;
• Menyediakan sebut harga, cadangan, perjanjian dan dokumen perkhidmatan;
• Menyediakan dan mengurus perkhidmatan kami;
• Menyampaikan kemas kini, janji temu dan tindakan yang diperlukan;
• Menyimpan rekod perniagaan, perakaunan, pematuhan dan rekod dalaman;
• Menambah baik laman web, komunikasi dan pengalaman pelanggan;
• Mencegah penipuan, penyalahgunaan, ancaman keselamatan atau aktiviti menyalahi undang-undang;
• Mematuhi keperluan undang-undang, kawal selia dan pihak berkuasa; dan
• Menghantar maklumat pemasaran apabila anda telah memberi persetujuan atau apabila dibenarkan oleh undang-undang.

5. Pendedahan Data Peribadi

Kami tidak menjual data peribadi anda. Jika perlu, data boleh didedahkan kepada kakitangan, penasihat profesional, penyedia IT dan hosting, platform komunikasi, penyedia bayaran atau pentadbiran, perunding kawal selia, rakan perniagaan yang terlibat dalam penyampaian perkhidmatan serta pihak berkuasa yang berkenaan apabila diwajibkan oleh undang-undang.

6. Kuki dan Teknologi Laman Web

Laman web kami mungkin menggunakan kuki penting, analitik atau fungsi. Anda boleh mengurus atau menyekat kuki melalui tetapan pelayar, tetapi sesetengah fungsi laman web mungkin tidak beroperasi dengan sempurna.

7. Keselamatan

Kami mengambil langkah praktikal yang munasabah untuk melindungi data daripada kehilangan, penyalahgunaan, akses tanpa kebenaran, pendedahan, pindaan atau pemusnahan. Walau bagaimanapun, tiada penghantaran internet atau sistem simpanan elektronik yang boleh dijamin selamat sepenuhnya.

8. Tempoh Penyimpanan

Kami menyimpan data hanya selama yang munasabah diperlukan bagi tujuan yang dinyatakan, rekod perniagaan dan profesional, kewajipan undang-undang, penyelesaian pertikaian serta penguatkuasaan perjanjian. Data yang tidak lagi diperlukan akan dipadam, dimusnahkan atau dinyahkenal pasti secara selamat apabila praktikal.

9. Pilihan dan Hak Anda

Tertakluk kepada undang-undang, anda boleh meminta akses kepada atau pembetulan data peribadi, menarik balik persetujuan apabila pemprosesan bergantung pada persetujuan, atau meminta had tertentu terhadap pemprosesan. Anda juga boleh berhenti menerima komunikasi promosi pada bila-bila masa.

10. Pemberian Data Peribadi

Melainkan dinyatakan sebaliknya, pemberian data adalah secara sukarela. Namun, sekiranya maklumat wajib tidak diberikan, kami mungkin tidak dapat menjawab pertanyaan, menyediakan sebut harga atau memberikan perkhidmatan yang diminta.

11. Pautan Pihak Ketiga

Laman web kami mungkin mengandungi pautan kepada laman atau perkhidmatan pihak ketiga. Amalan privasi mereka dikawal oleh pengendali masing-masing. Sila semak notis privasi mereka sebelum memberikan data peribadi.

12. Perubahan Polisi

Kami boleh mengemas kini polisi ini bagi mencerminkan perubahan kepada amalan, perkhidmatan atau keperluan undang-undang. Versi terkini akan diterbitkan pada halaman ini bersama tarikh kuat kuasa.

13. Hubungi Kami

Untuk pertanyaan, permintaan atau aduan berkaitan privasi: